Return & Refund Policy
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If you are not entirely satisfied with your purchase, we’re here to help.
Cancellation of Services, Returning the Items and Lodging Complains for refund
Please note the following for Cancellation, return and lodging complains:-
- For cancellation of Services, you should intimate by email at firstname.lastname@example.org, email@example.com, and call the numbers mentioned on our website. You must mention your payment details, online reference number, patient Name, Age, Sex etc.
- In case you have purchased any items from hospital/ hospital pharmacy, you have to return the material in good condition, within 30 days from the date of invoice/ purchase by you.
- In case of payment made for services, you have 30 calendar days, from the date of payment to claim refund of amount paid by you.
- To be eligible for a refund, you must not have availed the services.
- Your payment details should be verifiable and you must provide proof of payment to us.
Once we receive your complain, we will acknowledge it and assign the matter to one of our officer to get all required details of services provided to you, payment received, reason for refund etc. We will immediately notify you on the status of your refund after completing the investigation.
We would also like to inform you that in following cases amount will not be refundable to you:-
- If you have made payment for any material and the material returned by you to the hospital is found defective or not in same condition on which it was handed over to you.
- Unless specifically mentioned in package/ service terms and condition, Cancellation of Appointment for doctors or any other services is allowed at least 24 hrs prior to service/ consultation date. Refund will not be approved if you have intimated cancellation within 24 hrs of service date.
- If you have made payment for booking appointment for consultation of particular doctor, appointment was confirmed from our end and you did not present yourself for consultation or availing service.
- If the payment has been made towards booking of any services or package wherein it is clearly mentioned that booking amount is non refundable.
- In case the patient is not present to avail the particular services or does not complete the transaction by making payment of further amount, as per package/ service terms and conditions.
- Where you have made payment but services could not be provided due to unfavorable health condition of the patient.
- Where part of the service has been provided and other part could not be provided due to reason beyond control of the hospital authorities.
- Claim of refund received after 30 days from the date of payment.
If your claim of refund is approved, we will initiate a refund to your credit card or original method of payments opted by you.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
In case you have purchased material from our Pharmacy and you wish to return the same, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you received a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item or cancel the booking of services or claim a refund, contact us.
Email id: Manager.firstname.lastname@example.org
Contact Number: 01724696600
Postal Address: Grecian Super-Speciality Hospital
Sector-69, SAS Nagar, Mohali, Punjab- 160068